Troubleshooting the LDAP configuration If your testing result shows no query result, then: Select Advanced to open the LDAP Advanced Configuration dialog box. Remove the OU unit from the search bases in LDAP advanced configuration. For example, in User Search Base change OU=Global-Users,DC=infor,DC=com to DC=infor,DC=com. Do the same for Group Search Base and Server Search Base. Test again. If the testing result shows invalidCredentials:49, then on the LDAP tab check the Encryption Method, if it is SSL Encryption or StartTLS Extension. Test again.