Log-in mismatch errors

You can resolve a log-in mismatch by deleting the caches where log ons and the environments that they access are saved.

  1. Delete all the .lsc files from \cisversion\integrator\client. (These are the credential cache files used during log-in.)
  2. Save \cisversion\integrator\client\client.ini, and create a new one.
  3. Add these lines to the new credential cache:
    [general]
    doc_base_dir=E:root\integrator\	
    debug=false

    The doc_base_dir line is for online documentation. Here, root is the root directory. For example, cisversion.

  4. Save the file, and restart the client GUI.