Alert escalation example 1

Alert name Parameters
Main Alert Fired 15 Minutes
  • Alert Type: "thread status"
  • Source: "inbound_1"
  • Mode: "actual"
  • Source Count: "all"
  • Comparing: "==" and "down"
  • Duration: "N Minutes" and "15"
  • Action type: "tcl"
  • Tcl code:
    {email "%N" "%A" Level1Support}
Main Alert Fired 60 Minutes
  • Alert Type: "thread status"
  • Source: "inbound_1"
  • Mode: "actual"
  • Source Count: "all"
  • Comparing: "==" and "down"
  • Duration: "N Minutes" and "60"
  • Action type: "tcl"
  • Tcl code:
    {email "%N" "%A" TopLevelSupport}
Main Alert Fired 90 Minutes
  • Alert Type: "thread status"
  • Source: "inbound_1"
  • Mode: "actual"
  • Source Count: "all"
  • Comparing: "==" and "down"
  • Duration: "N Minutes" and "90"
  • Action type: "tcl"
  • Tcl code:
    {callCIO "%N" "%A"}