Troubleshooting the LDAP configuration

If your testing result shows no query result, then:

  1. Select Advanced to open the LDAP Advanced Configuration dialog box.
  2. Remove the OU unit from the search bases in LDAP advanced configuration.
    For example, in User Search Base change OU=Global-Users,DC=infor,DC=com to DC=infor,DC=com.
  3. Do the same for Group Search Base and Server Search Base.
  4. Test again.
  5. If the testing result shows invalidCredentials:49, then on the LDAP tab check the Encryption Method, if it is SSL Encryption or StartTLS Extension.
  6. Test again.